Craig Newmark and Alan W. Silberberg Talk Gov 2.0 and Customer Service at Gov20LA 2010

Craig Newmark, the Founder of Craigslist and I sat down on the first day of Gov20LA 2010 and had a wide ranging discussion on Government 2.0, “Gov 2.0”, Customer Service and Lessons from the private sector that the Government can learn from.

http://vimeo.com/9745389

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